Duties & Responsibilities: Job is not limited to but includes the following:

Operational Tasks 

Utilize the Bringg app to assign orders, dispatch and ensure drivers take their breaks Resolve any driver disciplinary issues including but not limited to: 

• Assigning points for any policy or procedural violations 

• Creating weekly drivers schedule(future)

• Giving out verbal warnings for policy or procedural violations 

• Maintaining proper documentation of any policy or procedural violations 

• Make sure OLD Leads are meeting all their job duties 

• Following up with OLD leads if there are not fulfilling their job duties 

• This includes updating each driver’s sheet at the start of each pay period 

• Keep team updated on operational tasks (reminding tip to enter mileage etc.) via Slack 

• Maintain delivery vehicles in top shape (schedule routine maintenance checks, car washes etc.) 

• Oversee onboarding of new drivers 

• Create “REMARKable” Experience 

• Actively look for ways to improve customer’s experience 

• Lead the team in providing second mile service 

• Includes training drivers on how to best fulfill their orders to provide excellent customer service (i.e. remembering to bring extra sauces, extra straws etc.) 

• Alert PR Director of any order inaccuracies and ensure customer recovery 

• Answer customer questions about personal delivery 

Beyond O.L.D Duties 

• Assist shift leads with: 

• Counting drawers 

• Fulfilling payouts 

• Bank runs 

• Inventory runs

• Customer recovery 

• Assist in disciplinary duties including assigning points to team members

Qualifications

• Must have open availability 

• Must be able to work 40-45 hours 

• Fill out the expression of interest form