Drive-Thru Team Lead

Duties & Responsibilities: Job is not limited to but includes the following: 

• Set and relay expectations to other order takers 

• Core 4 

• Repeating Orders 

• Asking for names 

• Asking for sauces 

• Close the gaps 

• Always walking up to the menu boards 

• Both lanes are equally stacked

• No gaps in front of the building 

• All cups are out of view of guest 

• Order takers are in the correct lanes (Talk to the DT leader about this) 

• Verify with DT lead that rotations are happening. 

• Refer to the weather policy 

• Making sure areas are clean

• Making sure team members are stocking 

• Making sure second mile is happening

• Drawer counting 

Basic Technical Knowledge of:

• iPads 

• Card Readers 

• Hip Printers 

• Knowledge of how the Chick-fil-A App works

• Knowledge SP Flex 

• Menu Subs 

• DOCs 

• Terminals .... how to ring in complicated orders 

• How to recognize if inside needs help and how to ask if they need help Adjusting Bottlenecks

Qualifications

• Recommendation letters from two shift leaders

• Must be able to work either three closing (5-Close), three middle shifts(10AM-5PM), three openings(5:30AM-2PM). (Mix matched shifts aren't allowed, the team needs consistency )  for part time.

• Must be able to work either five closing (5-Close), five middle shifts(10AM-5PM), five openings(5:30AM-2PM). (Mix matched shifts aren't allowed, the team needs consistency ) for full time.

• Fill out the expression of interest form and complete checklist

• Must be able to work 25+hours a week(part time)

• Must be able to work 40+ hours a week(full time)